Legal notice

Find here our legal notices and information on the processing of personal data.

Publisher

This website is published by the company Student Factory, a simplified corporation with a sole shareholder (SAS unipersonnelle) with a capital of 200,000 euros, with its head office located at 59 rue Yves Kermen, 92100 Boulogne-Billancourt, and registered with the Nanterre companies and trade register under number 819 058 850.

Directors: President - VINCI Immobilier Promotion; Managing Director - Eric Lapierre

Host

This Website is hosted by the company Niji S.A, with its head office at 38 ter, rue de Rennes 35 510 Cesson-Sévigné - France (Tel: + 33(0)2 99 32 02 84 / Fax: +33 (0)2 99 32 03 89).

Compliance with intellectual property rights

All the texts, photos, illustrations, and graphics found on the website are the property of Student Factory. This website is protected by French and international copyright and intellectual property law. All reproduction rights are reserved. The trademarks and logos used have been registered and it is therefore prohibited to reproduce them; doing so will constitute an infringement on copyright. In accordance with Article L. 122-4 of the French Intellectual Property Code, any unauthorised use or reproduction would be unlawful.

Links to other websites

To facilitate access to other websites that are likely to provide additional information, Student Factory has included certain links in its website. However, Student Factory cannot be held liable for a third-party website that can be accessed through its website. In accordance with Article L156-1 of the French Consumer Code, the consumer is informed that they may call upon a consumer mediator, whose contact details and website address will be shared once the CECMC (Commission d'évaluation et de contrôle de la médiation de la consommation, Commission for the assessment and monitoring of consumer mediation) has provided a list of consumer mediators.

Cookies

A cookie is a packet of data sent by a website to a computer in the form of a small file of data. Cookies are useful to customise your access to our online services. They can be used for authentication, a session, or to store specific information such as preferences on a given website or the contents of an online shopping basket. Cookies are stored by the browser used by the internet user (for example Internet Explorer). There are two types of cookies:- Session cookies are removed from your computer when you close your browser.- Persistent cookies remain stored on your computer after closing the browser. However, cookies are anonymous and under no circumstances are they used to collect personal data. Student Factory uses cookies to enable and facilitate communication by electronic means, analyse the use of the website to improve the quality of its websites, collect general data (non-identifying) about its clients for the purposes of targeted communication, including providing targeted information on products or services offered by Student Factory. You are free to accept or disable cookies by configuring your browser (deactivating all or some cookies – see your browser manual or help function). Deactivating cookies may result in the unavailability of certain services that require them. It does not prevent access non-restricted areas of the website. Moreover, we track connections made to our websites, including their origin. This is done for the purposes of statistical analysis. The corresponding data do not include personal data and are destroyed after use.

Cancellation and Refund

Long Stay Offer (12-month lease, tacit renewal)

You have made a reservation at Student Factory for a one-year student stay and, for various reasons, you wish to cancel this reservation before your arrival at our residence. Please find below our cancellation and refund policy.What to do in case of a last-minute cancellation?

In case of cancellation following a reservation request, please contact our booking service as soon as possible:

• By email: [email protected]
• By phone: +33 1 71 25 08 20

Will the fees I paid be refunded if I cancel?

• Less than one month before the arrival date (-30 days):
  If you cancel less than one month before the scheduled arrival date, the application fees and the first rent payment (one month including charges) will not be refunded.
• More than one month before the arrival date (+30 days):
  If you cancel more than one month before the scheduled arrival date, the first rent payment (one month including charges) will be refunded.
  However, the application fees will not be refunded (except in specific cancellation cases, see below).

Specific cancellation cases:

• Failure to obtain an exam:
  You are taking your Baccalauréat this year and passing it is a condition for your stay in one of our residences for your higher education.

In case of failure, all fees paid, including application fees, will be refunded by Student Factory, unless your lease has already started.
This cancellation must be made within 10 days following the publication of the results.

Medium Stay Offer (1 to 6-month contract, renewable)

If the lease has not been signed and we receive your request:

• More than one month (20 working days) before the arrival date: All amounts paid will be refunded.
• More than two weeks (10 working days) before the arrival date: 50% of the amounts paid will be refunded.
• Less than two weeks (10 working days) before the arrival date: No refund will be issued.

If the lease has been signed, no refund will be issued.

Complaints

Any complaint following your move-in can be submitted to the STUDENT FACTORY quality department at:

[email protected]If a dispute cannot be resolved directly with the service, the tenant may contact a consumer mediator free of charge, in accordance with Article L.612-1 of the French Consumer Code. For an amicable resolution of the dispute with STUDENT FACTORY, the resident may contact:Sas Médiation Solution
222, chemin de la Bergerie
01800 Saint Jean de Niost
Phone: +33 4 82 53 93 06
Website: https://www.sasmediationsolution-conso.fr

1. Purpose of data processing

Student Factory offers users the option of completing forms on its website for the purpose of being contacted (by email or by telephone) and receiving information.

1.1. Purposes

The object of data processing is to allow Student Factory to contact users submitting a request that they expressly accept by ticking the box provided for this purpose to receive information from Student Factory.

This allows Student Factory to:
• Respond to information requests;
• Respond to access requests;
• To send information on Student Factory activity when the user concerned gives express permission by ticking the box provided for this purpose;
• The development of statistics connected to the service;
• Contact for commercial purposes.


1.2. Legal basis

Article 6 (1) a of the General Data Protection Regulation- GDPR
=> This legal basis applies when you agree to receive regular information from Student Factory by ticking the box provided for this purpose.

Article 6 (1) b of the General Data Protection Regulation- GDPR
=> This legal basis applies when you ask to be contacted by email or telephone to find more about our services. 

2. Data processed

Categories of data processed:
• surname
• name
• electronic mail address (e-mail),
• telephone

2.1. Source of data

Data is gathered from registration of data by the person concerned in the related collection form on the Student Factory website (www.student-factory.com).

2.2. Compulsory nature of data collection

The collection of data envisaged by the forms is compulsory to enable reply to the contact request. Concerning the dispatch of information on activity of Student Factory, the user is free to accept by ticking the box provided for this purpose and may return to this consent at any moment.

2.3. Automated decision making

Processing does not envisage the use of automated decision making. 

3. Persons concerned

Data processing only concerns persons who wish to be contacted or receive information from Student Factory.

4. Data recipients

4.1. Categories of recipients

Data recipients are : only the Student Factory business and marketing team.

4.2. Data transfer outside the EU

No data transfer outside the European Union is carried out.

5. Duration for data storage

If the user does not give consent to receive information by email, Student Factory will store the data collected for a duration of 3 years counting from the communication of data collected by the user.

If the user agrees to receive information by email, Student Factory will store the data for a duration of 3 years counting from last contact in the sense of the National Commission for Data Protection and Liberties (CNIL-France) definition or until the person concerned unsubscribes.

6. Security

Student Factory shall set up the necessary measures for security and confidentiality of data of a personal nature in accordance with legislation in force and recommendations from CNIL.

7. Your rights for data concerning you

You may access and obtain copies of data concerning you, object to the processing of this data, or correct, or delete it. 

You also have the right to restrict the processing of your data. 

7.1. Exercise your rights

The Student Factory data protection officer (DPO) is your contact for any request to exercise your rights concerning this treatment.

Contact the DPO electronically
[email protected]

Contact the DPO by post
Jean-Maxime PEYRAT
H&P Avocats,
26 rue Saussier Leroy,
75017 PARIS,
Telephone: +33 (0)1 86 95 08 58

7.2. Lodge a complaint with CNIL

If after contacting us you believe that your data rights have not been respected, you may lodge a complaint with CNIL-France.