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Welcome to Frequently Asked Questions! Find answers to (almost) all your questions here.

COVID19-ADMINISTRATIF

Covid-19

CALENDRIER

My booking

PAIEMENT

Payment

VOTRE SEJOUR

My stay

MA RESIDENCE

My résidence

MON APPARTEMENT

My apartment

AIDES AU LOGEMENT

Rental assistance

Covid-19

  • Is it legal to move out during quarantine ?
  • According to French Government, moving out is authorized, only if it cannot be postponed. Your obligations are as follows :

    • Make sure there is no specific local restriction
    • Contact the police services to make them know about your move
    • Respect all the heatlh and hygiene measures
    • Write a sworn statement, explaining your case and mentioning the date, the leaving address and the arrival address.

    For everybody safety, please note that helping people or moving company are not allowed during the quarantine.
  • Can I vacate my apartment and break my leasing contract during quarantine?
  • You can vacate your accommodation following usual process, by registered letter with an acknowledgement of receipt. The notice period is one month from the date the letter is received. Exceptionally, in order to facilitate the process, please mail a copy of the letter to the residence Manager.

    Good to know : You can send letter with acknowledgement of receipt online from the post office website : laposte.fr
  • How to carry out the exit property survey during quarantine?
  • Exceptional times calls exceptional measures. Student Factory propose to carry out the exit survey remotely, under you approbation. If you agree, our staff will access to your room, take pictures of the apartment and send you the exit property survey by mail (PDF file). You will have to sign and send back he document to make it valid. Do not forget to contact the residence Manager in advance to plan the exit property survey.
  • How to book during quarantine?
  • Thanks to our 100% online booking platform and e-signature, our team keeps supporting you during your accommodation search.
    Do not hesitate to contact us by phone at +33 (0)1 71 25 08 20 (Monday to Friday from 9AM to 6PM), we will be glad to help !
  • Is the rent payment is suspended during quarantine?
  • Even during quarantine, rents and charges are still in debt of the tenants and have to be paid.
  • I would like to apply for an accommodation, but I fear that quarantine will be maintained until the start of the next school year. How should I do?
  • Do not worry! For you not to be penalized in your accommodation search, we have established the « Student Factory Guarantee ». 100% of administration fees will be refunded if a future tenant is forced to cancel his booking (with no postpone options) because of a quarantine extension or a new quarantine time.
  • I keep my accommodation in the residence, but I would like to switch apartment. How should I do?
  • We invite you to contact our Booking Team by phone at +33 (0)1 71 25 08 20, so that we can find the best solution together (from Monday to Friday, 9AM-7PM).
    You can also contact the Manager of your residence.
  • I have to vacate my accommodation because the notice period is over, but I would like to stay until the end of quarantine. What should I do?
  • If you want to stay longer in your apartment (until the end of quarantine), you can make a request to the Residence Manager. Please notice that you are in debt of the rent and charges during all the extra time you will stay in the accommodation.
  • The one-month notice period is over and I’m forced to stay in my apartment. Do I have to still pay the rent?
  • Yes, you have to pay the rent and charges during all the time you stay in the accommodation.
  • I am currently renting an apartment in the residence, but my school is closed until 2020 September. What should I do?
  • We invite you to contact our Booking Team by phone at +33 (0)1 71 25 08 20, so that we can find the best solution together (from Monday to Friday, 9AM-7PM).

    At Student Factory, we love our tenants too much to let them go ! ❤
  • Once the termination letter sent, how long do I have to pay?
  • You have to pay the rent until the end of the one-month notice period which begins from the date your lette ris received. However, if you cannot move out, you will have to pay during all the time you stay in the apartment.
  • Security deposite has not been refunded within the time allowed. What should I do?
  • First of all, we would like to apologize for the inconvenience. During this quarantine period, our teams are home-officing, so proccess could be slowed down. We invite you to contact the residence Manager to make sure your file is up to date (correct bank details, exit property survey signed from the two part…)
  • I will face a declining income and difficulties to pay the rent. What can I do?
  • Or best advice is to quickly contact the residence Manager to explain your case and consider a payment staggering.
  • The notice period is over, and I no longer am at the residence. How should I do to vacate the accommodation?
  • Case #1 : Your apartment is empty and clean.

    Please, contact the residence Manager and choose the exit property survey remotely.
    Case #2 : My stuff stayed in the apartment

    Student Factory offers to move out during the 2 days following the end of the quarantine, without any additional cost. If you do not or cannot respect this period, you will have to pay the rent for each day of extra occupancy of the accommodation (from the ending date of the notice period).
  • Can I have renting discount because of quarantine?
  • Unfortunately, Student Factory can’t offer renting discount because charges related to maintenance, services and staff, still remain.
    Good to know: charges and electricity costs are spread over the year.
  • Why parcel management is no longer handle by Student Factory?
  • In order to respect the health and hygiene measures and not to expose our staff to contacts from outside, parcel management is momentarily suspended. You can keep receiving parcels, but have to receipt by yourself. Please notice that delivery men are no longer allowed to enter the building.
  • Why do I have no longer access to the coworking space?
  • To keep everybody safe, we have to limit people gathering and closed contacts, so this is the reason why coworking spaces are temporarily closed.
  • Can I have guests during quarantine?
  • During quarantine, you are unfortunately not allowed to welcome your loved ones, neither in your apartment nor the common spaces. Revisions sessions, funny parties and other celebrations will have to wait ! :-)
  • Can I visit the residence in order to book an apartment?
  • Regarding the current situation and for everybody’s safety, visits are temporarily suspended, and the open days are cancelled. But don’t worry ! You can have a virtual tour, peacefully sat on your couch, directly from pour website. Great, isn’t it ?
  • If I am confined in a place which is not my main home, is it legal to go back home?
  • You have to stay in the place you begin quarantine time. Only an ending lease contract is a pressing motive to go back to your main home.
  • How long does it take to get my security deposit back?
  • The security deposit is returned within one month of your departure, if there is no problem mentioned in the exit property survey. If you choose the exit survey remotely, the one-month period begins once the survey received (it has to be dated and sign by the tenant).
  • Can Student Factory provide me a « moving-out certification »?
  • Student Factory cannot take the responsibility for tenant moves out, and cannot provide certification. We highly recommend you to write a sworn statement, explaining your case and mentioning the date, the leaving address and the arrival address.

My booking

  • How do I book an apartment?
  • You can book an apartment:

    • on the website : www.student-factory.com (and if you’re reading this, you’re in the right place)

    • by phone : +33 (0)1 71 25 08 20 (price of a local call if calling from France). You can also request a call back from our team.

    • on site :  at one of our stunning residences!

  • What are the steps involved in making an online booking?
  • With Student Factory, it’s very easy. After choosing your city, residence, and type of apartment, click on “Book” and follow these steps:

    1. Fill in the booking request form by providing preliminary information about you and your stay.
    2. Submit the form and send your request.
    3. The Student Factory team will get back to you very shortly to follow up on your request and complete your application.
  • When should I book my apartment?
  • You can book your apartment whenever you like. However, we recommend that you start your search early so that you have the widest choice possible (surface area, floor, orientation, premium options, etc.).
  • What are the documents to provide with my application?
  • Tenant :

    • Valid national identity card (both sides) or passport
    • Student card or certificate of school attendance
    • Full bank account details (RIB)

    If you are a foreign student: Valid visa or residence permit

    If you are a student and employed: Employment contract + last 3 payslips

     

    Guarantor(s):

    • Valid national identity card (both sides) or passport
    • Last tax assessment
    • Recent letter from employer
     Last 3 payslips
    • Full bank account details (RIB)
    • Last rent receipt (if tenant)
    • Last property tax bill (if property owner)
    • Extract from last balance sheet (if self-employed)
  • In case of a cancellation, are the administration fees refunded?
  • In case of a cancellation less than one month before the scheduled arrival date, the administration fees and the first month’s rent (one month’s rent including charges) will not be refunded.
  • Is it mandatory to have a guarantor?
  • If you receive a higher education (study) scholarship, it is not mandatory to present a guarantor when you book. However, if you do not hold a scholarship and do not have the required level of income, you must have a guarantor to book accommodation for one school year with Student Factory.
  • Is it possible to book a short-term stay?
  • At Student Factory, you can stay for a night, a few weeks, or several months. Discover our residence details, terms and conditions, and prices for each type of stay.
  • Can I have several guarantors?
  • Yes, of course. You will then be asked to provide the supporting documentation required for each guarantor.
  • Can I contact an advisor?
  • The Student Factory team is at your disposal Monday to Friday from 9 am to 7 pm. Feel free to get in touch:

    • By email: contact@student-factory.com
    • By phone: +33 (0)1 71 25 08 20
  • Can I book an apartment for a couple?
  • Yes, we offer apartments intended for two people. Feel free to contact us if you need help with your booking.
  • What is a guarantor?
  • The guarantor is a person who undertakes to the landlord to pay the tenant’s rent and charges if the latter is unable to meet their obligations.
  • What is the joint and several guarantee (caution solidaire)?
  • The joint and several guarantee is a document by which a person (the guarantor) undertakes to the landlord to pay any of the tenant’s outstanding debts if the latter is unable to pay their rent and charges.
  • When will I receive confirmation of my booking?
  • You will receive a first pre-booking confirmation once you have paid the administration fees. Your booking will be complete and confirmed after you have signed the lease and paid the first month’s rent.
  • What should I do in case of a last-minute cancellation?
  • In case of a cancellation following a booking request, please contact us as soon as possible to inform our booking service:

    • By email: booking@student-factory.com
    • By phone: +33 (0)1 71 25 08 20
  • What should I do if I’m missing a supporting document?
  • To submit your application, you must provide all the supporting documents. If you don’t have all these documents at hand, don’t worry! You can start filling in the information online and complete your application later by uploading the missing documents.
  • How quickly will I find out the outcome of my application?
  • Once you have made a booking request and sent your completed application, the Student Factory team will get back to you within 48 to 72 hours to inform you of the outcome of your application.
  • What is the duration of a tenancy agreement for student accommodation?
  • In the case of student accommodation for one school year, the tenancy agreement is a 12-month lease. You have a 1-month notice period to terminate the agreement and vacate the apartment. The lease is renewed automatically. We like flexibility :-)
  • What are the charges included in the rent?
  • For 12-month student accommodation: the rent with charges includes water, Wi-Fi internet, access to communal areas and services available at the residence, and household refuse tax.

    For short-term stays​ : all the charges are included in the price shown.

  • What are the conditions for admission?
  • To be admitted, you must submit an application with a creditworthy guarantor and provide all the supporting documents..

Payment

  • What does the security deposit cover? How much is it?
  • The security deposit (called “la caution”) covers any non-compliance by the tenant and/or potential damage caused during the stay. Its amount is equal to one month’s rent (excluding charges).
  • What do the administration fees cover?
  • Administration fees cover the costs involved in creating and managing the booking application. Among others, they include the provision of an advisor who helps you complete your application, the drafting of the lease, a visit to our residences and apartments, the property survey, and the key handover on the move-in date.
  • How are my water and electricity accounts managed?
  • You do not need to create any water or electricity accounts. Water is included in the charges. However, you must pay the electricity bills, which will be based on your consumption. In any case, please use water and electricity responsibly – our planet needs it.
  • Do I have to take out home insurance?
  • Yes, it’s mandatory. You must provide a certification of home insurance on the day you arrive at the residence. It is a requirement for the key handover.
  • Do I have to pay residence tax?
  • Yes, for a long-term stay, you must pay residence tax.
  • Do I have to pay household refuse tax?
  • No, this tax is already included in your charges.
  • Can I use the security deposit to pay for the last month’s rent?
  • Unfortunately, no… but nice try :-)
  • When do I have to pay the first monthly payment?
  • The first month’s rent must be paid after signing the lease and before arriving at the residence. The first monthly payment will be taken the following month.
  • Quand dois-je régler mon loyer ?
  • Rent must be paid between the 1st and 5th of each month.
  • What do I have to pay during the school year?
  • During the school year, you must pay your monthly rent as well as the charges (do not forget that your electricity charges will vary depending on your consumption).
  • What is the amount of my monthly bill?
  • The amount of your monthly bill is the price of the rent including charges. Your monthly invoice/receipt will be sent to you at the end of each month and will indicate the total amount to be paid.
  • How much do I have to pay at the time of booking?
  • To confirm your booking, you must pay:
    • Administration fees to confirm the pre-booking
    • The first month’s rent within 8 days of signing the lease
    • The security deposit when you arrive
  • What are the charges included?
  • The charges included are: : 
    • Water
    • Unlimited Wi-Fi internet
    • Access to the residence’s services and communal areas
    • Household refuse tax
  • What are the charges not included?
  • The charges not included are:
    • Electricity (depending on your consumption)
    • Home insurance
    • Residence tax
  • What are the conditions for returning the security deposit?
  • The security deposit is returned within 2 months of your departure. Costs relating to any potential deterioration are deducted before it is returned.

My stay

  • Can I choose my apartment?
  • Yes, you can choose your apartment among those available. We therefore recommend that you submit your application as early as possible so that you have the widest choice possible.
  • Is it possible to terminate the lease? What is the notice period?
  • Yes, you may terminate the lease at any moment by registered letter with an acknowledgement of receipt. The notice period is one month from the date the letter is received.
  • Can I request a different apartment if I’m not happy with mine?
  • Yes, you can change apartments provided you have a valid reason and subject to availability.
  • Can I take a virtual tour?
  • Yes, it is entirely possible to discover our residences from afar thanks to virtual online tours on the website. Happy touring!
  • Can I visit the residence before I decide?
  • Of course, we will be happy to welcome you! You can contact the residence directly to arrange an appointment or you can come along to one of our open days.
  • Can I vacate the apartment before the end of the notice period?
  • Yes, you may vacate the apartment before the end of the one-month notice period, however you must pay the full rent for the last month and ensure an exit property survey is carried out before you leave.
  • Can I vacate my apartment without an exit property survey being carried out?
  • No, it is prohibited to vacate an apartment without an exit property survey being carried out. If you are unable to attend, you may be represented by a person of your choice.
  • What is a property survey? When must it be carried out?
  • The property survey (état des lieux) is a document that describes your apartment and includes an inventory of the furniture and equipment. It must be carried out upon arrival and before departure and must be drafted in 2 copies (one for the landlord and one for the tenant). Any deterioration observed between 2 property surveys is subject to deduction from the security deposit.
  • What should I prepare before I arrive?
  • The home stretch! Before putting your suitcases down, you must have signed the lease, transferred the first month’s rent, taken out home insurance, and made an appointment for the key handover and property survey.
  • What are the steps to follow before vacating my apartment?
  • You must simply notify us of the termination one month in advance and make an appointment at reception for your exit property survey. Don’t forget that the apartment must be returned in the condition it was in when you moved in.

My résidence

  • Is access to the residence secured?
  • Yes, access to the residence is secured thanks to personal badges and CCTV cameras at main entrances. Don’t forget to smile when you walk past them :-)
  • Can I smoke within the residence?
  • Yes, you can smoke cigarettes, but only in the designated areas. Please bear in mind that the apartments are equipped with smoke detectors and it is therefore prohibited to smoke in them. The smoking information service (Tabac Info Service) can help you quit smoking: 39 89 (free service + call price).
  • Can I organise an event at the residence?
  • Yes, you may organise an event in one of the communal areas. Feel free to speak to the Student Factory team to find out the terms and conditions. You can also invite friends to your apartment, provided you do not disturb the neighbours. We trust that you will follow the rules of coexisting and getting on well together.
  • What communal areas are there in the residence?
  • Student Factory residences offer several spaces designed for community life:
     
    • Co-working: for efficient working sessions
    • Revision pods: to allow you to work in peace and quiet
    • Cafeteria: to help you eat 5 fruits and vegetables a day
    • Relaxation corner: because you need to know how to “switch off”
    • Printing centre: for all your printing, binding, copying, gluing, etc. needs
    • Foosball corner: The place for thrilling games!
    • Laundrette: Explanation unnecessary :-)
  • What are the residence’s opening times?
  • There are no time constraints. You can access Student Factory residences 24/7.
  • Who will I encounter at the residence?
  • Students, interns, young workers, travellers from around the world, artists, painters… You’ll only meet friendly people :-)
  • Are there activities organised within the residence?
  • Of course, because community spirit is at the heart of the Student Factory concept. After working hard… the teams are happy to organise activities regularly to entertain you and put you in a great mood.
  • How do I get in if I lose my keys?
  • Oops! These things happen, even to the best of us! If you’re reading these FAQs, at least you don’t seem to have lost your phone as well (#bravo). You can use it to call reception during the day or the person on call at night, making sure to apologise for having disrupted their sleep.
  • Où puis-je garer ma bicyclette ?
  • Aucun problème ! Il y a toujours un local à vélos dans les résidences Student Factory.
  • Where can I park my car?
  • Parking is available to you at some of our residences. You can book your parking spot when you make a booking request.
  • Can I leave my luggage at reception?
  • Yes, you can leave your luggage at reception, within reason.
  • Can I receive mail and have parcels delivered to the residence?
  • Yes, you can receive mail and have parcels delivered to the residence. You no longer need to wait around for the postman – the SF team is there for you!
  • Am I allowed to use the laundrette at night?
  • As the saying goes: “Better late than never”. Yes, the laundrette can be accessed 24/7 (access by badge).
  • Is someone always on site?
  • Yes, there is always someone at reception during opening hours.
  • Are there internal rules?
  • If the answer interests you, you may be disappointed to learn that yes, there are internal rules… But don’t worry, they’re not that restrictive.

My apartment

  • Who should I speak to in case of a problem?
  • Don’t forget: “We are not alone”. The Student Factory team is always there to help. And since all the residents (your neighbours) are good people, they may be able to help as well.
  • How does the internet work?
  • It’s not very complicated: you simply enter the Wi-Fi password (the correct one) or connect an ethernet cable to your device to connect to the internet.
  • How does the heating work?
  • The apartments are equipped with individual heating systems in the main room and a heated tower rail in the bathroom. Simply adjust the thermostat to the temperature desired. Piece of cake!
  • How do I report a maintenance problem?
  • To report any malfunction, please speak to reception during opening hours. Outside these hours, and if the malfunction requires prompt intervention, please contact the person on call. You can also inform us using the Student Factory app.
  • What type of internet connection does my apartment have?
  • You have a 200 Mbps connection, perfect for evenings of streaming and legally downloading music and films by your favourite artists.
  • Are the apartments suitable for persons with reduced mobility?
  • Our residences are accessible to persons with reduced mobility. We offer apartments especially designed for such persons; don’t hesitate to get in touch for personalised assistance during your booking.
  • Are the bathrooms private?
  • Yes, all the apartments feature an en suite bathroom that is fully equipped with shower, sink, vanity unit, toilet, and heated towel rail.
  • Can I personalise my apartment?
  • Of course, provided that you do not go too far in your creativity. Please note that it is prohibited to repaint, drill, or remove partition walls. You have carte blanche to decorate in whatever way you like, but please don’t forget that you must return the apartment in its original condition.
  • Can I move the furniture around in my apartment?
  • It’s up to you, if you think you have more talent than our interior designer… However, when you vacate the apartment, you must return it in its original set up.
  • Can I host a friend or keep a pet?
  • Yes to both, however the latter will depend on the size of the animal. You may host a friend temporarily so long as you inform reception in advance about their stay. You may also keep a pet if this does not disturb life at the residence.

     

    To all intents and purposes: Pets are not allowed in communal areas and must be kept on leadsshes during walks around the residence. Keeping dogs belonging to category 1 and 2 (so-called “dangerous dogs”) and breeding protected species are both prohibited on the grounds of the residence.

  • Can I invite friends to my apartment?
  • Of course, you have chosen to live at Student Factory (#thumbsup). You are at home and you are free to invite your loved ones whenever you like! However, please abide by the rules of living in a community.
  • What does the linen set include?
  • The linen set includes bed linen (fitted sheet, duvet cover, pillowcase) and household linen (tea towel, towel, and bathmat).
  • What should I bring to move into my apartment?
  • Your apartment is already furnished and ready to live in – you can arrive with peace of mind with your belongings and a cheerful mood :-)
  • What type of bed does my apartment have?
  • Studios (T1) are equipped with pull-out beds, while 2-room apartments (T2) have double beds.
  • What is my apartment equipped with?
  • Your apartment is equipped with the following:

    • Kitchen with fridge, hotplates, microwave, and crockery
    • Bathroom with shower, sink, toilet, and heated towel rail
    • Desk + armchair
    • Trundel bed+ beside table
    • Dining table + chairs
    • Wardrobe and storage

  • Who cleans my apartment?
  • You do. However, if cleaning isn’t your cup of tea, you can book this service occasionally or regularly at reception, through your member account online, or using the Student Factory app.
  • Who pays for repairs in the event of deterioration?
  • Costs of breakdowns and malfunctions are borne by the residence. However, any deterioration or breakage will be invoiced to you – you have been warned.
  • Who repairs breakdowns and malfunctions in my apartment?
  • The residence provides ongoing maintenance work in your apartment (changing lightbulbs, unclogging sinks, etc.). Please report any malfunctions to reception as soon as possible. Our superheroes will intervene promptly.

Rental assistance

  • How can I receive this rental assistance?
  • To receive rental assistance, you will have to apply online on the CAF (Caisse d’allocations familiales, Family Allocations Office) website. Don’t forget that the CAF has a direct line for students: +33 (0) 810 29 29 29 (price of a local call from a landline), open Monday to Friday from 9 am to 5 pm.
  • How can I find out the amount of this assistance?
  • You can perform a simulation of rental assistance directly on the residence pages of this website by clicking on the “CAF simulation” tab. In just a few clicks, you can find out the amount to deduct from your rent. Useful, right?
  • I’m having trouble filling in my application, what should I do ?
  • Do you need help filling in your application? Don’t panic: the CAF has set up a direct line dedicated solely to students: +33 (0) 810 29 29 29 (price of a local call from a landline), open Monday to Friday from 9am to 5pm.
  • Can I receive assistance if I choose to live in a flatshare?
  • Yes, if you are eligible for rental assistance, it will apply in all cases. The amount is calculated based on the rent, which appears on your individual lease, and not on the total rent for the accommodation.
  • What is rental assistance?
  • Individual housing allowance (APL, Aide Personnalisée au Logement) and social housing benefits (ALS, Allocation de Logement Social) are financial aid schemes that help reduce the cost of rent. They vary depending on the applicant’s personal circumstances, income, and the type of accommodation. Contrary to what is usually thought, in the case of student residences the tenant receives social housing benefits (ALS) and not individual housing allowance (APL).
  • When should I apply for rental assistance?
  • You must submit your application for rental assistance with the CAF after signing the lease. In the meantime, you can obtain an estimate of the amount of this assistance by clicking on the “CAF simulation” of your residence.
  • When will I receive rental assistance?
  • Rental assistance will come into effect the month after you move in. For example, if you apply online in August and move in in September, you will receive the first transfer in October.
  • Who must declare their resources when applying for rental assistance?
  • During your simulation or when applying with the CAF, don’t forget that the resources to be declared are those of the applicant: the tenant.
Do you have any questions or need help ?